Keeping your profile up to date

Logging In for the First Time

Your first login gives you access to your 'Join-It' account and allows you to get started with your membership.

Further guidance from the 'Join-It' team:

https://support.joinit.com/en/articles/990020-howmembers-claim-their-account-and-set-a-password

To access your account for the first time:

1. Go to our website and select ‘My Membership’ from the menu bar at the top of the website, next to the logo.
2. Enter the email address associated with your membership.
3. Check your email for the link from 'Join-It' to set your password.
4. Follow the link and create your password.
5. Once your password has been set, you will be taken to your membership details.
6. Click the green button 'Go to membership'

 Once all mandatory waivers have been completed, your membership will enter a processing queue for our membership team to complete the activation process.

Our membership team is made up of volunteers, so please allow a reasonable timeframe of up to 28 working days for your account to be activated.

Logging out

When you have finished using your 'Join-It' account, select the ‘Log Out’ option to securely end your session. 

We recommend logging out, particularly when accessing your membership account on a shared or public device.

Logging In as an Existing Member

Access your 'Join-It' membership account using the email address and password currently registered with ATP.

1. Go to the ATP website and select ‘My Membership’ from the menu bar at the top of the website, next to the logo.
2. Enter your registered email address and password in the login fields. You must use the email address that is currently registered with ATP.
3. Select ‘Login’.

Once logged in, your Member Profile will appear immediately.

Logging out

When you have finished using your 'Join-It' account, select the ‘Log Out’ option to securely end your session. We recommend logging out, particularly when accessing your membership account on a shared or public device.

Connecting or Updating Your Payment Method

Your payment method is used for your annual membership payment. Memberships are set to automatically renew each year, with payment taken for the year ahead, so it is important to keep your payment details up to date.

To connect or update your payment method:

1. Please log in to your profile as described in the previous section.
2. Once in your profile, select ‘Go to Membership’.
3. From the tabs at the top, select ‘Payment Details’.
4. Enter your new payment details, including your credit or debit card information for your annual subscription via Stripe.
5. Review your information and select ‘Update Payment Information’ to confirm.

Annual renewal

Your membership is set up as an annual auto-subscription, with payment taken for the year ahead. If your payment details change, please update them in advance of your next renewal to help ensure that your membership continues without interruption.

Updating Your Personal Information

Keep your membership details up to date by reviewing and editing the personal information linked to your account, including your registered email address.

To update your personal information:

1. Please log in to your profile as described in the previous section. Once logged in, go to your membership information.
2. Select the ‘Edit Membership Info’ tab.
3. Select the fields containing the information you would like to update, including your registered email address where required.
4. After making your changes, select ‘Update Member Information’ to confirm.

Important – when updating your details on a mobile device:

A blue ‘Renew’ button may also be displayed. DO NOT select ‘Renew’, as this will trigger a manual payment. 

Updating Your Mandatory Waivers

All mandatory waivers must be completed for each membership plan before your membership can be accepted and activated. If you have more than one membership plan, you will need to complete the waiver process for each plan.

To review and update your mandatory waivers:

1. Please log in to your profile as described in the previous section. Once logged in, go to your membership information.
2. Select the ‘Edit Membership Info’ tab for the relevant membership plan.
3. Review the mandatory waivers and ensure that all required waivers are ticked.
4. After making any changes, select ‘Update Member Information’ to confirm.
5. If you have more than one membership plan, repeat this process for each plan by selecting the corresponding ‘Edit Membership Info’ button at the bottom of each plan.

Each membership plan has its own ‘Edit Membership Info’ button. You must select the button for each individual plan and ensure that all mandatory waivers are completed and ticked for every plan.

Important: Your membership cannot be accepted or activated until all mandatory waivers have been completed for all of your membership plans.

Adding a New Plan to Your Membership

Add an additional membership plan to your existing 'Join-It' membership, including additional Directory Listing entries where applicable.

To add an additional membership plan to your profile:

1. Please log in to your profile as described in the previous section.
2. In the top right-hand corner, where your name is displayed, select the drop-down menu and then select ‘Account Settings’.

Alternatively, you can:

1. Select the green ‘Go to Membership’ button and then scroll to the bottom of the page.
2. Select the ‘house’ button labelled ‘Main Page’.
3. Select the additional membership plan you require and complete the registration process using your personal details.

If your change involves adding, removing or amending a Directory Listing entry, the relevant Directory Listing form must also be completed:

Amendment to an existing Directory Listing:

https://www.tonguetie.org.uk/directorylistings#ListingAmendmentForm

New Directory Listing:

https://www.tongue-tie.org.uk/directory-listings

Please also refer to our ‘Directory and Listings Policy’:

https://www.tongue-tie.org.uk/constitution

Additional Private Clinic Directory Listings

The Additional Private Clinic(s) Directory Listing is an add-on to your existing membership and cannot be purchased as a stand-alone plan.

You must already have one of the following plans:

• Full Membership & 1 Primary Clinic Listing
• Full Membership & Primary Home Visit Listing
• Honorary Membership & 1 Primary Clinic Listing
• Honorary Membership & Primary Home Visit Listing

Your primary listing

• If you have a Home Visit Listing, this will always be your primary directory listing.
• If you have multiple clinic locations, your first clinic must be set up as your Primary Clinic Listing. You can then add additional clinic locations using the Additional Private Clinic(s) Directory Listing option.

Please note that an additional clinic listing cannot be purchased unless you already have an eligible primary listing.

Adding multiple clinic locations

If you wish to add more than one additional clinic location, simply select the required number of additional listings before completing your purchase and enter the details of all clinic locations in the relevant field.

If you are unsure which listing option you need, please contact listings@tongue-tie.org.uk.

Important

All membership plans and directory listing add-ons are set up as annual auto-subscriptions, with payment taken for the year ahead.

Changing Your Membership Plan Type

If you wish to change your existing membership to a different membership plan type, please contact the Membership Secretary at membership@tongue-tie.org.uk to arrange this.

Please do not cancel your existing membership and set up a new profile unless you are happy for your membership expiry date and payment dates to be revised. **Setting up a new membership may result in a new annual subscription and a different membership period.

Please note: Refunds are not provided for membership payments, in accordance with the ATP Terms and Conditions.

Changing, Updating or Resetting Your Password

Your 'Join-It' password is unique to your membership account and is separate from the password used to access the members-only areas of the ATP website. Each member therefore has two different passwords.

Your Two Passwords

1. 'Join-It' password

This is the password you set for your individual 'Join-It' membership account. You can also enable two-factor authentication for additional security.

1.  ATP website members-only password

This is the password used to access the members-only ‘native’ pages of the ATP website. It is also used as the promo code for the 25% membership discount in the ATP online shop.

The ATP website password is updated annually and is emailed to members when it changes. To receive these emails, please make sure you are subscribed to our email communications.

The updated password is also shared through:

1. The welcome ‘Post’ in 'Join-It'.
2. Our members-only closed Facebook group, where it is shared as a featured post.
3. The footer of all of our emails.
4. Our membership newsletter.
5. You are also advised of any changes through our mailchimp communications

Important: The ATP website password is for members' use only and must not be shared outside the membership. Sharing the password with anyone who is not a member is a breach of our Terms and Conditions. If the password is shared or compromised, it may need to be changed for all members.

Changing or Resetting Your 'Join-It' Password

1. Please log in to your profile as described in the previous section.
2. If you are unable to remember your current password for your 'Join-It' membership, select ‘Password reset’ from the login page and follow the instructions to reset your password.

• When creating your 'Join-It' account, you will be guided to set your own password when you first log in.
• If you wish to add additional security to your account, you can enable ‘two-factor authentication’.

Further guidance from the 'Join-It' team:

https://support.joinit.com/en/articles/990020-howmembers-claim-their-account-and-set-a-password

Personal Data Security

Your personal information and membership data are protected by 'Join-It' using a range of security measures designed to keep your information safe.

'Join-It' uses encrypted connections (HTTPS) to protect information transferred between your browser and its servers. Payment card information is handled directly by Stripe rather than being stored on 'Join-It' servers, providing an additional layer of security for payment information.

'Join-It' also uses automated, multi-layered data backups to protect against data loss and provides additional account security through optional two-factor authentication (2FA). 'Join-It' also supports GDPR-related data protection rights.

For further information about how 'Join-It' protects and secures member data, please refer to their guidance:

https://support.joinit.com/en/articles/1149025-securing-your-data

What Are ‘Posts’?

‘Posts’ are used to share important information, announcements, updates and key details with members. They are available within your 'Join-It' membership area and provide a convenient way to access information relevant to your membership.

Posts may include important membership information, updates, announcements, reminders or other information that we need to make available to members.

To access your Posts:

1. Go to the ATP website and select ‘My Membership’ from the menu bar at the top of the website, next to the logo.
2. Enter your registered email address and password and select ‘Login’. Once logged in, your membership information will appear.
3. Select the ‘Posts’ heading from the tabs at the top of your membership plan page to view the available Posts.

We recommend checking your Posts regularly so that you don't miss important information or updates relating to your membership.

What Are ‘Upcoming Events’?

‘Upcoming Events’ provides information about important dates and events relevant to your membership, including membership meetings, the Annual General Meeting (AGM), workshops, study days and other activities.

Some events may require you to register in advance, while others are provided for information only. Checking ‘Upcoming Events’ regularly will help you plan ahead and avoid missing important opportunities to participate.

To access Upcoming Events:

1. Go to the ATP website and select ‘My Membership’ from the menu bar at the top of the website, next to the logo.  Enter your registered email address and password and select ‘Login’.  Once logged in, your membership information will appear.
2. Select the ‘Upcoming Events’ heading from the tabs at the top of your membership plan page to view the available events and information.

Accessing Your Digital ID Card

Your digital ID card provides a convenient way to show your membership and can be particularly useful when attending a patient, where visual identification may be needed, or when proof of membership is required. 

Each membership plan has its own digital ID card, with your main membership plan recommended for use as your professional identification (Full, Affiliate and International, Student, Retired or Honorary).

You can add your portrait image when editing your personal details. The photograph uploaded to your account profile will appear on your digital ID card. While logos or avatars can be used, a professional photograph is recommended where the card is being used for identification.

To access your digital ID card:

It is recommended that you access your digital ID card from your mobile device as you can store it in your digital wallet.

1. In the top right-hand corner of your profile, where your name is displayed, select the drop-down menu and then select ‘Account Settings’. Alternatively, you can select the green ‘Go to Membership’ button and then scroll to the bottom of the page.
2. Select ‘View Membership Card’ and then ‘Send Card’. The card will be sent to the email address linked to your profile.

Please note: The version of the card sent to your email may not include the QR code or your photograph. This can vary depending on your email or server provider. Once you complete the next step, these should appear in your digital wallet.

Follow the instructions in the email to upload your digital ID card to your Google Wallet or Apple Wallet.

Further guidance from the 'Join-It' team:

Apple Wallet:

https://support.joinit.com/en/articles/11831502-digital-membership-cards-in-apple-wallet

Google Wallet:

https://support.joinit.com/en/articles/11831382-digital-membership-cards-in-google-wallet

Cancelling Your Membership

If you wish to cancel your membership, you can choose whether to remain a member until the end of your current annual subscription or cancel your membership with immediate effect. 

Please consider the impact on any Directory Listings and the fact that membership payments are non-refundable before completing your cancellation.

To cancel your membership:

1. Please log in to your profile as described in the previous section.
2. Select ‘Cancel Membership’ at the bottom of the page listing any plans linked to your email address and follow the on-screen prompts to confirm your cancellation.
3. You will be asked to confirm when you would like your membership to end. As membership plans are annual subscriptions for the year ahead, you can choose to remain a member for the remainder of your current membership term and not auto-renew; OR cancel your membership with immediate effect.

Cancelling your membership will also trigger the removal of any current Directory Listing entries you hold. You must also confirm the termination of your Directory Listing by completing the amendment form on the ATP website:

https://www.tongue-tie.org.uk/directorylistings#ListingAmendmentForm

In accordance with the ATP CIO Membership Terms and Conditions, Section 5 ‘Financial Terms’, refunds are not issued for termination of membership subscriptions:

https://www.tonguetie.org.uk/constitution

Directory Listings

The Directory provides members with an opportunity to advertise their services to the public for a fee. Directory Listings are subject to the existing ATP application and approval process.

How Directory Listings Work with 'Join-It'

The 'Join-It' platform is used solely to manage the financial aspect of Directory Listings. It does not change or affect the ATP approval process.

 All listings continue to follow the current ATP approval process, including the use of an amendment form where applicable.

 'Join-It' is simply used to manage payment alongside your membership plan.

Applying for a New Directory Listing

All new Directory Listings must be applied for using the Listings Application Form and are subject to approval.

Please refer to the Listings Policy, which can be found on the ‘Constitution & Policies’ page or in the footer of the ATP website.

Primary and Additional Clinic Listings

• To register a directory listing entry, you must hold a Full or Honorary plan
• If you have more than one Directory Listing, your primary entry must be either a ‘Home Visit’ plan or a ‘Primary Clinic’ plan.
• Additional clinic entries can be purchased for  per clinic using the additional plan option.
• If you have multiple additional clinic listings, adjust the quantity of clinics before completing your purchase and enter all locations in the corresponding field.
• You cannot purchase a  additional clinic listing without a primary clinic or Home Visit Directory Listing also.

Contact Us

If you need help with your 'Join-It' account or have a question about your membership, you can contact us using the details below.

To contact us through your membership profile:

1. Please log in to your profile as described in the previous section.
2. Select the ‘Contact Us’ button in your profile to email us directly.

Alternatively, you can contact the Membership Secretary directly at:

• membership@tongue-tie.org.uk